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LAUSD trying to fix transcript errors before college deadlines

Craig Clough | October 27, 2014

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computer-errorAmid reports that LA Unified staff experts were working through the weekend to determine the cause of errors in some student transcripts, Superintendent Ramon Cortines issued a letter to parents today, ensuring them that issues will be addressed.

According to the Los Angeles Daily News, the experts were attempting to determine if the problems were caused by computer bugs or data errors.

The district is also looking to hire retired counselors and principals on a temporary basis to review every high school transcript manually ahead of a district-set Nov. 1 deadline, which is when the state begins accepting finical aid applications, according to the report.

“As superintendent, I take full responsibility for ensuring that our systems are functioning correctly in support of students,” Cortines wrote in the letter. “We are working to resolve problems that have been identified.”

Aside from issues with accurate transcripts, glitches in the district’s new MiSiS computer program have caused an array of problems at at schools, including getting some students the proper schedules and Title I funds.

“Technology teams are working closely with data, instructional and school teams to make sure that official reports for students, including vital information, like courses taken, grade-point averages and class ranks—are precise,” the district said in a statement. “In addition, support staff, including retired counselors, principals and assistant principals will assist high schools by reviewing and certifying transcripts, as well as help with master scheduling of classes.”

Aside from the temporary hires, the district also said it will communicate with colleges and universities to make them aware of transcripts that may be inaccurate and set up hotlines in each Education Service Center to record student concerns and to follow up on any problems.

“I appreciate your help and guidance as we move forward in the best interest of our students,” Cortines said in the letter “There are going to be mistakes, but we are committed to fixing them. Your children are the reason we are here and we owe it to them to provide absolutely everything they need to achieve their goals.”


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