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LA Unified Superintendent Ramon Cortines told board members today that Microsoft has agreed to provide additional help, including “two top executives,” to aid the district’s efforts in resolving problems with the MiSiS data tracking system.

The decision arose out of a request for help the district made to Microsoft last week. The first wave, 16 people, began work today.

The district said in a news release late today that in addition to sending immediate help, the company is exploring a long-term relationship with LAUSD in which Microsoft would potentially lead the MISIS efforts.

In a Nov. 7 letter to Microsoft Chief Executive Satya Nadella, Cortines said: “I am grateful for your collaboration and have every confidence that Microsoft will do whatever it takes to join us in swiftly and definitively addressing the MiSiS challenges facing our community.”